Projektbeispiel
User analysis of chainsaws
…some representatives of this customer would not have expected. Blaming the user is generally not a good strategy – it would be better to exclude these errors from the outset with the help of a good design. Identifying this kind of optimisation potential in its own products was the goal of this manufacturer of power tools. In particular, the increase in non-professional users demanded a rethinking of the usability and operating instructions of the products. tech-solute organised unbiased test persons and guided them through the user analysis under the supervision of representatives of the customer.ung von Vertretern des Auftraggebers durch die Anwenderanalyse. The test persons were filmed during this process. This made it possible to record a large number of moments when the subjects had difficulty using the equipment or made mistakes. The results of this analysis led to a large-scale optimisation initiative in the company.
